Rewardable Platform terms and conditions
General terms
These are the terms and conditions on which we supply services ("Services") to you. These Services are delivery of Rewardables through our rewards platform ("the Platform"), which are links that can be redeemed by recipients ("Recipients") for either digital gift cards or digital codes.
Please read these terms and conditions carefully before you submit your order to us. They tell you who we are, how we will provide the services to you, how we may each change or end the contract, what to do if there is a problem and other important information.
Rewardable Limited reserves the right to update and change these Terms from time to time, without notice or acceptance by customers, so please check this page regularly for updates and changes. They were last amended on 24th April 2024.
"Rewardable" is a registered trademark. "Rewardable", the logo and any other Rewardable product or service names are Rewardable Limited’s intellectual property and may not be copied, imitated or used, whether in whole or part, without the prior written consent of Rewardable.
All other trademarks and names mentioned in the service are the property of their respective owners and cannot be used without the permission of the relevant holder.
Who we are and how to contact us
We are Rewardable Limited, a company registered in England and Wales. Our company registration number is 15185223 and our registered office is at Penrose House, 67 Hightown Road, Banbury, Oxfordshire, United Kingdom, OX16 9BE.
You can contact our customer service team via email at support@rewardable.co.uk. If we have to contact you we will do so by writing to you at the email or postal address you provide to us in your account.
Eligibility
In using the service you must at all times: be able to enter into a legal contract; be at least thirteen (13) years of age; ensure that all information provided is true, accurate and not misleading; maintain the security of your account and accept all risks of unauthorised access to your account and promptly notify us if you discover or suspect your account has been subject to unauthorised use.
The Platform
The Platform enables Users to create an account and manage the Rewardables that they will send to Recipients via a dashboard ("Dashboard"). Rewardable Limited will deliver links to Recipients enabling them choose a digital gift card from within the Platform.
Once you register to the Platform and open an account ("Account"), you will be able to create or upload to the Dashboard lists of Recipients and choose the value of the Rewardables for each recipient. In connection with such activities, you will be requested to provide us with certain details regarding the Recipients so that we may provide them with Rewardables, such details include the Recipients' names and email addresses or phone numbers, and may also include additional information. For more information on how we use personal data and your obligations and rights in connection with such data, see our Privacy Policy.
Rewardables provide Recipients with a predetermined value, to be used in connection with the Recipient's chosen digital gift card or digital codes out of the relevant selection of the third party goods and services. Rewardable Limited does not provide any of the digital gift cards or digital codes directly, all of which are provided and delivered by third party vendors ("Third Party Vendors"). While we make our best efforts to engage with quality and trust worthy Third Party Vendors, we cannot guarantee that all gift cards or digital codes will be free from flaws or errors, will be available or in stock at all times, or will meet the expectations of the Recipient.
In addition, Third Party Vendors may have additional terms and conditions applicable to the exercise of the Rewardables, which Rewardable Limited does not control and will not be responsible for. Users are solely responsible to review any and all information provided by the Third Party Vendors.
Rewardable Limited does not guarantee continuous, uninterrupted access to the Platform and operation of the Platform may be interfered with by numerous factors outside Rewardable Limited’s control.
Payments and refunds
In order to initiate the Services, you must first charge your Account by making the appropriate payment, and ensure your Account's balance holds sufficient funds for the Rewardables you wish Recipients to receive.
Once payment is made, Rewardable Limited requires up to 72 hours before the Account is activated, in order to conduct necessary fraud detection procedures. Therefore, you should verify that you make the required payment at least 3 business days prior to such time when you wish to initiate the gifting activity.
In the event your Account's balance contains insufficient funds to cover the total cost of the Rewardables you wish us to send to Recipients, you will not be able to perform such activity until the necessary funds are deposited in your Account.
We accept payment from valid, UK or EU credit or debit cards and bank transfers from UK bank accounts.
We have the right to cancel the participation in the relevant purchase at any time and the User will not be able to have further participation from the point of cancellation.
Once the order is placed, you have fully committed to your purchase and this can only be reversed at the discretion of Rewardable Limited.
Orders are processed immediately, where possible, but can take up to 72 hours to arrive, depending on the merchant, their terms and conditions or availability of the gift card. Rewardable Limited will endeavour to keep expected timescales transparent, but shall not be held responsible for delays and losses associated to the user.
By making the purchase, you acknowledge that you are authorised to use the credit or debit card or other payment method and you authorise us to charge your purchase order to that credit or debit card or other digital wallet.
When you provide your payment information, you authorise us (or a third-party payment processor) to process and store your payment and related information.
In the event that the credit or debit card or other payment method you authorise cannot be verified, is invalid or not otherwise acceptable, we may suspend or cancel your order automatically.
Credit or debit card processing fees may apply even if the credit or debit card has expired or changed by the time Rewardable Limited submits the charges.
A Rewardable sent to a Recipient shall be in effect for a period of 12 months as of the day the Rewardable was sent to the Recipient. In the event that a Recipient did not redeem the Rewardable within 12 months from the day the Rewardable was sent to the Recipient, the Rewardable will be cancelled automatically and neither the User shall be entitled to a refund nor will the Recipient be eligible to redeem the Rewardable.
Restricted uses
While we will do our utmost to remove out-of-date information from the site, we cannot accept any responsibility for any information on any webpage that is not accurate or is not up-to-date
You agree, as a user, that you will not, in a group or by yourself, authorise, employ, knowingly allow or solicit:
a robot, spider or other automated means to access The Platform;
an action, which imposes unnecessary loads on our technical infrastructure. Rewardable Limited holds the authority to define the extent of this action;
any action, which removes, modifies or deletes any data from the Rewardable Limited servers outside intended means to do so by the service options;
any actions, which copies, reproduces or modifies works from or publicly display any content from The Platform without permission from Rewardable Limited;
any unauthorised third party tool that interferes in any way with the service and hinders any user experience;
any activity, which attempts to, or is capable of, bypassing the security measures we may implement to prevent or restrict access to the site;
create a database by systematically downloading and storing all or any content contained in the Platform and/or Sites.
Rewardable Limited reserves the right to suspend or terminate any Account and inform law enforcement authorities in the event of any attempt to make a suspected restricted use, without prejudice to any other rights or remedies to which Rewardable Limited may be entitled with respect thereto.
Intellectual Property
Unless otherwise indicated, the Platform and all content and other materials are the proprietary property of Rewardable Limited or our licensors or users and are protected by United Kingdom intellectual property legislation.
Rewardable Limited grants you a limited, non-exclusive license to access and use the The Platform only for the purpose of purchasing, sending or managing Rewardables or receiving other services under these Terms. The license is subject to these terms.
Through the Platform, you may personalise and brand the Rewardables provided to Recipients by uploading and using your logo, trademark and other content (collectively, "User Content"). By uploading and using any User Content in relation to the Services, you represent and warrant that you have all valid legal rights to the User Content, that the User Content is not defamatory, objectionable or unlawful and does not infringe any third party's rights (including privacy rights and intellectual property rights).
You hereby grant Rewardable Limited a non-exclusive, royalty-free and worldwide license to use the User Content in connection with the Services.
Indemnification
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contact. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
In no event will Rewardable Limited be liable to you or any third party for any incidental, special, indirect, consequential, exemplary or punitive damages whatsoever including, but not limited to, damages for loss of profits, loss of data, business interruption or any other commercial damages or losses arising out of or related to the Service and content contained, including but not limited to the Rewardable, gift promotions, related products and services (this includes but is not limited to the redeemability of Rewardables, codes and/or vouchers or gift promotions), user content, Rewardable Limited content, third party services and/or materials, however caused, regardless of the liability and even if Rewardable Limited has been advised of the possibility of such damages. In the matter of or relating to the use of or inability to use the Rewardable Limited’s total liability will not exceed fifty British Pounds (£50.00)
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract is illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay enforcing this contract, we may enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or
if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Miscellaneous
The laws of England and Wales govern these Terms and Conditions and by using Rewardable Limited’s services you consent to these terms and to the exclusive jurisdiction of the English courts in all disputes, which may arise. If any of these terms are thought not to be valid or enforceable for any reason, then the invalid or unenforceable provision will be severed from these terms and the remaining terms will remain.